Returns & Refunds | DurQian<\/title><\/p>\n<style>\n:root{\n --theme-primary:#1B4332;\n --theme-secondary:#40916C;\n --ink:#121417;--muted:#626872;--line:#E6E8EC;--soft:#F6F7F8;--soft2:#FAFAFB;--white:#fff;\n --radius:16px;--shadow:0 8px 28px rgba(17,24,39,.05);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 68px}\n.topline{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:0 0 18px;border-bottom:1px solid var(--line);color:var(--muted);font-size:.86rem}\n.brandline{display:inline-flex;align-items:center;gap:10px;font-weight:800;color:var(--ink)}\n.brandline:before{content:\"\";width:34px;height:4px;border-radius:99px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary))}\n.hero{padding:38px 0 30px;border-bottom:1px solid var(--line)}\n.hero-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,.6fr);gap:40px;align-items:end}\n.kicker{display:inline-block;margin-bottom:12px;color:var(--theme-primary);font-size:.8rem;font-weight:850;letter-spacing:.12em;text-transform:uppercase}\nh1{margin:0;font-size:clamp(2.4rem,6vw,4.7rem);line-height:.98;letter-spacing:-.055em}\n.hero p{max-width:800px;margin:16px 0 0;color:var(--muted);font-size:1.04rem}\n.hero-aside{padding-left:20px;border-left:3px solid var(--theme-primary);color:var(--muted)}\n.hero-aside strong{display:block;margin-bottom:4px;color:var(--ink)}\n.section{padding:30px 0;border-bottom:1px solid var(--line)}\n.section:last-child{border-bottom:0}\nh2{margin:0 0 14px;font-size:clamp(1.35rem,2.8vw,1.95rem);line-height:1.18;letter-spacing:-.025em}\nh3{margin:0 0 10px;font-size:1.05rem;line-height:1.25}\np{margin:0 0 14px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:22px;color:var(--muted)}\nli{margin:6px 0} li::marker{color:var(--theme-secondary)}\n.two{display:grid;grid-template-columns:1fr 1fr;gap:28px}\n.three{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}\n.four{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}\n.note{padding:18px 20px;border-left:4px solid var(--theme-primary);background:var(--soft2);color:var(--muted)}\n.note strong{color:var(--ink)}\n.ruleband{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:22px 0;border:1px solid var(--line);background:#fff}\n.ruleband>div{padding:18px;border-right:1px solid var(--line)}\n.ruleband>div:last-child{border-right:0}\n.ruleband b{display:block;margin-bottom:3px;color:var(--ink);font-size:.9rem}\n.ruleband span{color:var(--muted);font-size:.92rem}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:720px;border-collapse:collapse;background:#fff}\nth,td{padding:13px 15px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}\nth{background:var(--soft);color:var(--ink);font-size:.88rem;white-space:nowrap} td{color:var(--muted)}\ntr:last-child td{border-bottom:0}\n.dl{display:grid;grid-template-columns:minmax(180px,.45fr) 1fr;border-top:1px solid var(--line)}\n.dl dt,.dl dd{margin:0;padding:14px 0;border-bottom:1px solid var(--line)}\n.dl dt{padding-right:22px;font-weight:800;color:var(--ink)}\n.dl dd{color:var(--muted)}\n.footer-note{margin-top:30px;padding-top:18px;border-top:1px solid var(--line);color:var(--muted);font-size:.9rem}\n@media(max-width:860px){.hero-grid,.two{grid-template-columns:1fr}.hero-aside{padding-left:0;padding-top:16px;border-left:0;border-top:3px solid var(--theme-primary)}.three,.four,.ruleband{grid-template-columns:1fr 1fr}.ruleband>div{border-bottom:1px solid var(--line)}.dl{grid-template-columns:1fr}.dl dt{padding-bottom:3px;border-bottom:0}.dl dd{padding-top:0}.shell{padding:32px 16px 50px}}\n@media(max-width:560px){.three,.four,.ruleband{grid-template-columns:1fr}.topline{align-items:flex-start;flex-direction:column}.ruleband>div{border-right:0}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.pathways{display:grid;grid-template-columns:repeat(3,1fr);gap:0;border:1px solid var(--line);margin:28px 0}.path{padding:24px;border-right:1px solid var(--line)}.path:last-child{border-right:0}.path .tag{display:inline-block;margin-bottom:12px;color:var(--theme-primary);font-size:.78rem;font-weight:900;letter-spacing:.08em}.return-steps{counter-reset:r}.return-step{display:grid;grid-template-columns:56px 1fr;gap:16px;padding:18px 0;border-bottom:1px solid var(--line)}.return-step:before{counter-increment:r;content:counter(r);width:36px;height:36px;display:grid;place-items:center;border:1px solid var(--theme-primary);border-radius:50%;color:var(--theme-primary);font-weight:900}@media(max-width:780px){.pathways{grid-template-columns:1fr}.path{border-right:0;border-bottom:1px solid var(--line)}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\">\n<div class=\"brandline\">DurQian<\/div>\n<div>Last updated: 3 September 2026<\/div>\n<\/div>\n<header class=\"hero\">\n<div class=\"hero-grid\">\n<div><span class=\"kicker\">After-Purchase Support<\/span><\/p>\n<h1>Returns & Refunds<\/h1>\n<p>Return, exchange and refund rules are separated below by the reason for the return and any applicable statutory rights.<\/p>\n<\/div>\n<div class=\"hero-aside\"><strong>Return requests<\/strong>Contact support@durqian.com within the applicable return window.<\/div>\n<\/div>\n<\/header>\n<div class=\"ruleband\">\n<div><b>Return request<\/b><span>within 14 calendar days after receipt<\/span><\/div>\n<div><b>Restocking fee<\/b><span>None<\/span><\/div>\n<div><b>Direct exchanges<\/b><span>Supported<\/span><\/div>\n<div><b>Refund method<\/b><span>Original payment method<\/span><\/div>\n<\/div>\n<div class=\"pathways\">\n<section class=\"path\"><span class=\"tag\">A \u00b7 NORMAL RETURN<\/span><\/p>\n<h2>Change of mind \/ preference<\/h2>\n<p>Examples include no longer wanted, size preference, personal preference or another non-defective return.<\/p>\n<ul>\n<li>Request within 14 calendar days after receipt.<\/li>\n<li>Customer pays return shipping.<\/li>\n<li>For a normal exchange, customer also pays replacement shipping.<\/li>\n<li>Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/li>\n<\/ul>\n<\/section>\n<section class=\"path\"><span class=\"tag\">B \u00b7 PROBLEM GOODS<\/span><\/p>\n<h2>Damaged \/ defective \/ incorrect \/ incomplete<\/h2>\n<p>Where the return or exchange is caused by a problem attributable to the goods or merchant responsibility:<\/p>\n<ul>\n<li>Merchant pays applicable return shipping.<\/li>\n<li>For an exchange, merchant pays replacement shipping.<\/li>\n<li>No restocking fee applies.<\/li>\n<li>Mandatory statutory consumer rights remain fully available.<\/li>\n<\/ul>\n<\/section>\n<section class=\"path\"><span class=\"tag\">C \u00b7 EU STATUTORY WITHDRAWAL<\/span><\/p>\n<h2>EU 14-day withdrawal right<\/h2>\n<p>Where EU distance-selling rules apply, a consumer generally has 14 days from receipt to exercise the statutory right of withdrawal without giving a reason.<\/p>\n<ul>\n<li>Customer may bear return shipping if clearly informed before purchase.<\/li>\n<li>Required standard original delivery costs are refunded in accordance with applicable law.<\/li>\n<li>Supplementary delivery costs above the least expensive standard option may be excluded where law permits.<\/li>\n<\/ul>\n<\/section>\n<\/div>\n<section class=\"section\">\n<h2>Return process<\/h2>\n<div class=\"return-steps\">\n<div class=\"return-step\">\n<div>\n<h3>Contact support<\/h3>\n<p>Email support@durqian.com to register the return request. Do not send a return without instructions.<\/p>\n<\/div>\n<\/div>\n<div class=\"return-step\">\n<div>\n<h3>Receive return instructions<\/h3>\n<p>Customer service provides the applicable return address and steps. The registered business address is not automatically the return address.<\/p>\n<\/div>\n<\/div>\n<div class=\"return-step\">\n<div>\n<h3>Send the goods back<\/h3>\n<p>Follow the return instructions and send the goods back within the period required by the applicable policy or mandatory law.<\/p>\n<\/div>\n<\/div>\n<div class=\"return-step\">\n<div>\n<h3>Review and resolution<\/h3>\n<p>After receipt and any necessary review, an eligible return may be refunded or exchanged according to the applicable rules.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"two\">\n<div>\n<h2>Refund timeline<\/h2>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may need additional time to display funds.<\/p>\n<\/div>\n<div>\n<h2>EU statutory refund timing<\/h2>\n<p>For an applicable EU statutory withdrawal, the mandatory statutory refund deadline applies. Where permitted by law, the merchant may withhold reimbursement until the returned goods are received or until the consumer supplies evidence of having sent them back, subject to the applicable legal rule.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<h2>Exceptions where applicable<\/h2>\n<p>If made-to-order, custom-made or clearly personalised goods are offered, they may fall within a statutory withdrawal exception where applicable law allows. This does not exclude rights for defective, damaged or incorrect goods, merchant production errors, or other mandatory statutory rights.<\/p>\n<\/section>\n<div class=\"note\"><strong>Statutory rights.<\/strong> Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: After-Purchase Support Returns & Refunds Return, exchange and refund rules are separated below by the reason for the return and any applicable statutory rights. Return requestsContact within the applicable return window. Return requestwithin 14 calendar days after receipt Restocking feeNone Direct exchangesSupported Refund methodOriginal payment method A \u00b7 NORMAL […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25879","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/pages\/25879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/comments?post=25879"}],"version-history":[{"count":1,"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/pages\/25879\/revisions"}],"predecessor-version":[{"id":25927,"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/pages\/25879\/revisions\/25927"}],"wp:attachment":[{"href":"https:\/\/durqian.com\/bsite\/wp-json\/wp\/v2\/media?parent=25879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}